When you open an account on fa11, you share certain information with us. This document clearly explains what data is collected, where it is stored, and how it is used. fa11 believes transparency is the foundation of trust.
Our Clear Commitment to Protecting Your Data at fa11
It's not a single measure — fa11 protects your data through multiple layers of security.
Every piece of data transmitted from your browser to fa11's servers is protected with 256-bit TLS encryption — the same standard used by banks and government institutions. Your login credentials and payment details cannot be intercepted in transit.
Personal data, payment information, and gaming history are stored in separate encrypted databases. Even fa11's internal staff cannot access all databases simultaneously — each department is restricted to its own section only.
Fa11 never sells your personal information to marketing companies or any other third parties. If data ever needs to be shared beyond legal obligations, you will be informed in advance.
Fa11's system monitors the location and device used for every login. If any unusual login attempt is detected, an automated alert is sent to your number and the session may be terminated.
You can view, update, or request deletion of your data on fa11 at any time. Deletion requests are processed within 30 days of receipt.
Fa11's security measures are regularly audited by independent third-party cybersecurity experts. Any vulnerabilities identified are addressed immediately.
Various types of data are collected while you use the fa11 platform. Here is a detailed breakdown of what is collected and when:
At Registration: Mobile number, date of birth, and password. These three details are required to create an account on fa11.
During KYC Verification: Full name, National ID or passport number, address, and a photo or selfie. This information is used solely for identity verification and anti-money laundering purposes.
At the Time of Payment: Mobile banking number (bKash, Nagad, or Rocket), transaction amount, and timestamp. For card payments, card numbers are never stored on our servers — all card transactions are handled through a secure third-party payment gateway.
Collected Automatically: IP address, browser type, device information, time spent on the platform, and pages visited. This data is used to improve platform performance and for security monitoring.
Please Note: fa11 will never ask for your password or payment PIN via email, phone call, or message. If anyone requests this information, it may be a scam — please contact our support team immediately.
Fa11 uses collected data only for defined purposes. Each use is clearly outlined below:
Fa11 does not sell your data to advertisers and will not send you marketing messages without your consent. You can turn off promotional notifications at any time from your account settings.
Fa11 shares information with third parties only in limited circumstances and for specific purposes. The list below explains who we may share data with and why:
Before sharing data with any company, fa11 ensures that company adheres to equivalent privacy standards. Your data is never sold, rented, or exchanged.
Fa11 does not retain your data indefinitely. Retention periods vary depending on the type of data:
If you request account deletion, all data not subject to legal retention requirements will be erased within 30 days. Any data that must be retained by law will be used solely for that purpose.
Fa11 uses both technical and administrative measures to protect your data. On the technical side:
On the administrative side, fa11 staff are granted access only to the data necessary for their specific role. All employees sign confidentiality agreements and receive security training.
In the Event of a Data Breach: In the event of a data breach, fa11 will notify affected users within 72 hours and take immediate steps to minimize any harm.
Fa11.best uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. fa11 uses three types of cookies:
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain fa11 features to stop working properly.
Fa11 is strictly an adults-only platform. Collecting data from or providing services to anyone under the age of 18 is against both our policy and the law.
Age is verified at registration, and KYC documents are requested when there is any doubt. If an underage account is identified, it is immediately suspended and all associated data is deleted.
If you know of a minor using fa11, please notify us at support@fa11.best. We will take immediate action.
As a fa11 user, you have clear rights regarding your own data:
To exercise any of these rights, email support@fa11.best or contact us via live chat. We will respond within 30 days.
Fa11 may update this Privacy Policy as needed. For significant changes, you will be notified via in-app notification or a message to your registered mobile number.
The date of each update is shown at the top of this page. Continued use of fa11 after any changes are made will be considered acceptance of the updated policy.
Previous versions of our policy are archived. If you need to review an older version, please contact support.
For any questions or concerns about our Privacy Policy, please reach out through any of the channels below:
Data Protection Officer: fa11 has a dedicated Data Privacy Officer who handles all privacy-related complaints and requests. For complex matters, you can reach them directly at privacy@fa11.best.
A summary of fa11's Privacy Policy key points in a table.
| Data Type | Collected At | Purpose of Use | Retention Period | Shared with Third Parties? |
|---|---|---|---|---|
| Mobile Number | Registration | Login, OTP Verification | For as long as your account remains active | No |
| National ID | KYC Verification | Age & Identity Verification | 5 Years After Account Closure | KYC Services Only |
| bKash/Nagad Number | Payment | To Process Transactions | 5 Years (Legal) | To the Payment Gateway |
| IP Address | On Every Login | Security Monitoring | 90 Days | No |
| Gaming History | During Gameplay | Dispute Resolution, Analytics | 5 Years | No |
| Device Information | In-App Usage | Technical Support | 90 Days | No |
Your data belongs to you — fa11 is simply its responsible custodian.
You can request a full summary of the information fa11 holds about you at any time. Contact our support team and you will receive a detailed response within 30 days.
You can correct any inaccurate information in your account. For changes to details such as your name or address, identity verification may be required.
Upon account closure, all data not subject to legal retention requirements will be deleted within 30 days. Transaction records are kept for 5 years as required by law.
You can export your data in a machine-readable format (CSV or JSON). This is known as the right to data portability.
You can object to the use of your data for specific purposes, particularly analytics or profiling.
In certain circumstances, you may request that processing of your data be restricted, though this may temporarily limit access to some services.