Fa11 FAQ — Detailed Answers
Every answer is written based on fa11's actual rules, with the necessary steps and information included.
If you enter the wrong password several times in a row on fa11, the system automatically locks your account temporarily — this protects you from unauthorized login attempts. Typically, after 5 failed attempts, your account is locked for 30 minutes. Once that time has passed, you can try again.
If you've forgotten your password, reset it from the login page:
- On the login page, click the "Forgot Password?" link.
- Enter your registered mobile number.
- You'll receive an OTP within seconds — enter it to proceed.
- Set a new password (at least 8 characters, different from your previous one).
If you don't receive the OTP or your number has changed, contact support directly. Reach out via Live Chat — once your identity is verified, your account will be unlocked. This process typically takes no more than 1 hour.
Fa11's Android app crashing or showing an outdated version notice is usually caused by one of two things: accumulated cache or a new update being available.
How to fix the crash:
- Go to your phone's Settings → Apps → fa11 → Storage → Clear Cache.
- Then restart the app.
- If you're having issues, uninstall the app and reinstall it fresh.
How to fix update issues:
- Fa11's app is not available on the Google Play Store — you'll need to download it directly from the website.
- On the download page to download the latest APK.
- Uninstall the old app and install the new one — your login details stay the same.
- Before installing, you'll need to enable the "Install from unknown sources" option on your phone.
IPhone users can open fa11.best in Safari and tap "Add to Home Screen" to use it as a shortcut.
When making a deposit on fa11 via bKash or Nagad, it typically takes Within 1–5 minutes Your balance is credited. Occasionally, network issues or banking server delays may cause it to take a little longer — please wait up to 30 minutes.
If it still hasn't arrived after 30 minutes, here's what to do:
- Take a screenshot or note the Transaction ID from your bKash or Nagad app after completing the transaction.
- Please contact fa11's Live Chat.
- Please provide your mobile number, deposit amount, time of transaction, and Transaction ID.
- After verification, the support team usually responds within within 15–30 minutes Manually credits the balance to your account.
If the deposit fails entirely and no money was deducted from bKash, go ahead and try again — there's no risk of being charged twice, as the system automatically prevents duplicate transactions.
With fa11's referral program, both you and your friend benefit. The process is straightforward:
- Go to your account settings and copy your personal referral code or link.
- When your friend registers using that code and On your first deposit the referral bonus is triggered.
- Registering alone isn't enough — a first deposit is required.
Bonus amounts may change from time to time — check the promotions section for current offers. Referral bonuses are generally credited to your bonus balance. You can't withdraw them directly — they convert to your main balance after you meet the required wagering amount (wagering conditions apply). There's no cap on how many people you can refer — the more friends you bring in, the more bonuses you earn.
Fa11's policy is One Account Per Person. If the same person is found to have opened two accounts, both accounts may be permanently closed and the balances forfeited.
However, family members living at the same address or sharing the same Wi-Fi may each hold a separate account — provided that:
- Each person has a different mobile number.
- Each person has their own national ID.
- Play from their own separate devices.
If fa11 detects multiple accounts from the same IP or device, it may request verification. Simply provide separate proof of identity for each account and they'll remain active. If you think this could apply to you, it's best to contact support in advance.
Fa11's VIP program has a total of 5 Levels Yes. Points start accumulating with every bet placed from the moment you register.
- Bronze: New member — 3% monthly cashback plus regular promotions.
- Silver: 5% cashback and priority withdrawals.
- Gold: 7% cashback, special deposit bonuses, and a birthday gift.
- Platinum: 10% cashback, a dedicated account manager, and access to exclusive tournaments.
- Diamond: Up to 15% cashback, unlimited withdrawals, and custom offers.
Your level is determined by the points you accumulate each month. You earn 1 point for every ৳100 wagered. Points reset monthly, though you're given a 2-month grace period before a level downgrade takes effect. For more details, VIP Page see.
Bonuses cannot be withdrawn directly — they move to your main balance only after you've wagered the required amount. This is what's called a Wagering or Rollover Requirement says.
Let's look at an example: Say fa11 gives you a ৳500 bonus with a 10x wagering requirement. That means you need to place a total of ৳500 × 10 = ৳5,000 in bets. Once you've completed those ৳5,000 in bets, you can withdraw your bonus winnings.
Things to keep in mind:
- Not all games contribute equally to wagering requirements — slots typically count at 100%, Live Casino at 50–80%, and Sports Betting at 100%.
- Bonuses generally have a validity period of 7–30 days. If the wagering requirement isn't completed within that time, the bonus will be forfeited.
- Terms may vary by bonus — read the details on the offer page.
You can track how much wagering you've completed in the bonus section of your account. If you have any questions about a bonus's terms, contact support and mention the name of that specific bonus.